Phone Blocked In Fusion Alarm Notification

This alarm notification of a bounced message happens when Fusion sends a message for an alarm condition to a phone carrier to send that customer a text message. If, for some reason, the phone provider does not accept the message and bounces it back to us. Once this happens multiple times, we then block the number. This Bounced Message is the only way we can now notify you that you might not get alarms from the Apex due to the carrier is not allowing the messages to be sent to you.

We are now seeing this happening more frequently than before due to the recent spam SMS's that everyone is getting, phone carriers have started blocking certain SMS requests and sometime this ends up being Apex alarms to our customers. We know how important it is to know instantly if there is an issue with our tanks. Because of these changes phone carriers are now making, we have been forced to recommend using push notifications through the Fusion App as a primary way to be notified of an issue. This type of alarm gets to you faster than SMS and emails do. 

With all that being said, unfortunately, we will not be able to unblock your number.  Generally speaking, we are beginning the process of moving away from text message alerts for several reasons and have moved to a policy to not enable blocked numbers.  https://www.neptunesystems.com/sms/

Here is another company that was faced with the same issues:
https://www.coralvuehydros.com/product-support/hydros-control/important-changes-to-the-sms-service/

The team will still be looking to see how we can provide SMS support again. However, it needs to make sure it meets our strict standards of making sure you know immediately if there is a problem, so we know how best to act in that situation.

Thank you for your understanding, and I know we are still looking for how we can reliably offer constant SMS Alarms that we can rely on. 

Below is how to get push notifications and remove SMS alarm about bounced messages.

• If you do not already have Push Notification set up, then please delete the Apex Fusion app from your mobile device and re-install it. (This will not lose your programming) When you re-install the Apex Fusion app on iOS, it will ask if you want push notification. However, on Android it is enabled automatically. 

• To remove your SMS number, navigate to your username in the upper-right corner of Fusion and click on Setting and then Notifications. Find the SMS and remove it, and this will remove the alarm bell.